Project Type: UX audit and mobile UI redesign
Client: Brazilian healthtech startup
Objective: Reduce user friction in appointment booking and simplify interface

Task:
Conduct a usability audit and propose interface improvements for a health service app used by over 50,000 users monthly. Initial feedback showed confusion in the booking flow and poor readability on smaller screens.

Solutions:

• Heuristic UX audit report delivered within 1 week

• Redesigned navigation and appointment flow in Figma

• Improved accessibility (larger fonts, high contrast)

• Simplified menus and added step-by-step indicators

• Created a component-based UI kit for developers

Result:
Post-update analytics showed 28% faster completion of bookings and a significant drop in support requests related to app usage.